In an era where innovation reigns supreme, the manufacturing sector faces a pivotal challenge: how do we ensure our workforce evolves alongside our technology? While automation and smart systems continue to shape the landscape, the need for skilled operators remains not just relevant but critical. In this exclusive Q&A, we sit down with Jim Lesser, an expert in Technical Operator Training (TOT), to explore why TOT has become a cornerstone for modern manufacturing success.

Whether you're navigating skills shortages, aiming to reduce downtime, or looking to future-proof your workforce, Jim’s insights offer a compelling case for investing in your operators. From the importance of upskilling to the tangible business benefits, this discussion highlights how TOT is driving transformation in UK manufacturing.

Q&A with Jim Lesser on Technical Operator Training

**Jim Lesser** - MCP Senior Technical Trainer

Q1: Why is Technical Operator Training (TOT) more relevant now than ever?

Jim Lesser: As the saying goes, "the more things change, the more they stay the same." Looking back over the last 12 months of UK manufacturing, it’s clear that while the challenges may evolve, the fundamental need for a skilled workforce remains constant. Today, manufacturers are searching for employees who combine technical skills with creativity and problem-solving. These are the essential ingredients for adopting new technologies, driving innovation, and maintaining competitiveness. The workforce we’re describing often goes beyond the traditional blue or white collar, earning the label "new collar."

Investment in upskilling and training existing staff is no longer just a “good-to-have” – it’s a necessity for businesses aiming to stay ahead. TOT is a perfect example of how tailored training can directly impact safety, operational efficiency, and business outcomes.

Q2: What challenges do technical operators typically face, and how can training help?

Jim: Technical operators often fall into predictable work routines, which can lead to complacency. Many may not fully understand the intricacies of how their machines work or the broader importance of maintenance in preventing downtime. Others have untapped potential and transferable skills that, with the right support, could propel both their careers and the company’s success.

By equipping operators with targeted training, we provide them with the knowledge and confidence to optimise machine performance, address issues proactively, and operate with greater efficiency. It’s about empowering them to see the bigger picture, not just their individual tasks.

Q3: What does a typical Technical Operator Training course involve?

Jim: TOT is a comprehensive mix of theory and hands-on practice, ensuring operators gain both foundational knowledge and practical expertise. Here’s a snapshot of what’s included:

Theory sessions to build core understanding
Live demonstrations on training rigs
Practical exercises to apply knowledge
Assessments to measure understanding and skill application
Written assessments
Certification accredited by City & Guilds

The blend of learning methods ensures participants leave the course ready to apply their skills effectively and safely in real-world scenarios. Operators gain not only technical expertise but also a nationally recognised qualification that adds significant value to their career and to the organisation.

Q4: What are the tangible benefits of investing in TOT for businesses?

Jim: The list of benefits is extensive and truly transformative. To highlight a few:

Enhanced safety standards and operational efficiency
Reduced equipment downtime thanks to improved skills and proactive maintenance
Better staff retention by offering employees a clear development path
Cross-covering of skills to minimise the impact of absenteeism or sickness
Improved productivity and a boost to overall morale
Training tailored to business needs, ensuring it’s practical and impactful

Ultimately, it’s about delivering results that align with both short-term operational goals and long-term strategic objectives.

Q5: What message would you give to businesses considering TOT?

Jim: Technical Operator Training is not just about learning how to run a machine; it’s about creating a culture of competence, safety, and innovation. This training helps align operators’ skills with business objectives, creating a ripple effect that improves productivity, safety, and morale. Plus, with the nationally recognised qualifications that come with our courses, businesses can rest assured that their operators meet and often exceed industry standards, including those set by HSE.

Would you like to ask more questions?

Investing in TOT isn’t just about filling skills gaps; it’s about future-proofing your workforce and your business. When operators are motivated, skilled, and confident, everyone wins.

Jim will delve deeper into these topics during our upcoming webinar on 20th March, where he’ll answer your questions and share more insights into the transformative power of Technical Operator Training. Don’t miss the chance to join the conversation and take your first step toward creating a stronger, more capable team.